Question 1

Do you see emergency patients?

Accepted Answer

Yes. Call Kinross Drive Dental on (08) 6201 6555. Emergency cases are prioritised and we make every effort to see you on the day. We're open seven days.

Question 2

What should I do if a tooth is knocked out?

Accepted Answer

Pick it up by the crown, not the root. If it's clean, put it back in the socket. If it's dirty, rinse it briefly in milk or saliva first. If you can't put it back, keep it in a cup of milk or wrap it in plastic wrap, and call us on (08) 6201 6555 straight away.

Question 3

What should I do if I have a severe toothache?

Accepted Answer

Call us on (08) 6201 6555 for an emergency appointment. In the meantime, rinse with warm water and gently floss around the tooth to remove any food. Don't put aspirin or painkillers directly on the gum, as this can burn it.

Question 4

How much does an emergency visit cost?

Accepted Answer

It depends on the treatment you need. Your dentist explains all costs before any treatment starts.

Question 5

How can I prevent a dental emergency?

Accepted Answer

Wear a mouthguard for sport, avoid chewing hard things like ice, popcorn kernels or hard lollies, and never use your teeth to open packaging.

Question 6

What if I have swelling that affects my breathing?

Accepted Answer

Go to a hospital emergency department or call 000. Facial swelling that affects breathing or swallowing needs urgent medical care.

Question 7

Where is Kinross Drive Dental?

Accepted Answer

Unit 4A, 59 Kinross Drive, Kinross WA 6028. We're in the Kinross Centre, opposite the primary school and next to the British Bakery.

Question 8

Is there parking?

Accepted Answer

Yes. There's plenty of parking at the Kinross Centre.

Question 9

Which areas do you look after?

Accepted Answer

Patients come to us from Kinross, Currambine, Burns Beach, Clarkson and Joondalup. We're about 3 to 4 minutes from Currambine and Burns Beach, 6 from Clarkson and 8 from Joondalup.

Question 10

Are you open on weekends?

Accepted Answer

Yes. We're open seven days, including Saturday and Sunday. Call (08) 6201 6555 to book.

Question 11

What are your opening hours?

Accepted Answer

We're open seven days: Monday to Friday 8:00am to 6:00pm, Saturday 8:00am to 5:00pm and Sunday 8:00am to 4:00pm.

Question 12

How can I contact you?

Accepted Answer

Call (08) 6201 6555 or email info@kddental.com.au. For anything urgent, please call.

Question 13

Which health funds are you a preferred provider for?

Accepted Answer

Kinross Drive Dental is a preferred provider for Bupa, Medibank, HBF and NIB. You can claim with all other private health funds on the spot through HICAPS.

Question 14

Do you accept all health funds?

Accepted Answer

Yes. You can claim with any private health fund on the spot through HICAPS, so you only pay the gap on the day.

Question 15

Do you bulk bill under the Child Dental Benefits Schedule?

Accepted Answer

Yes. We bulk bill eligible children under the CDBS. The Child Dental Benefits Schedule provides up to $1,158 in benefits per eligible child over two consecutive calendar years (2026 cap). Children aged 0 to 17 may be eligible if they are eligible for Medicare and the family receives a qualifying payment, such as Family Tax Benefit Part A.

Question 16

Do you offer payment plans?

Accepted Answer

Yes. Interest-free payment plans are available through Humm and Afterpay, subject to approval. We also accept DVA and can help with early release of superannuation.

Question 17

What happens at my first visit?

Accepted Answer

Your dentist checks your teeth, gums and mouth, takes digital X-rays if they're needed, and talks you through anything they find. Most first visits take 45 minutes to an hour. You leave with a clear plan, and costs are explained before any treatment starts.

Question 18

Do you have a new patient offer?

Accepted Answer

Yes. New patients can book a check-up, scale and clean Gap Free with a health fund, or $199 without a health fund. It includes a comprehensive exam, scale, clean and polish, 2 bitewing X-rays if clinically required, fluoride treatment and a personalised oral health plan. Gap Free applies only with private health insurance that has a minimum of 60% dental cover. New patients only, and it can't be used with any other offer.

Question 19

What should I bring to my first appointment?

Accepted Answer

Bring a list of any medications and relevant medical history, and your health fund card so you can claim on the spot.

Question 20

Do I need a referral?

Accepted Answer

No. You can book directly with us at any time.

Question 21

I haven't seen a dentist in years. Can I still book?

Accepted Answer

Of course. Many people come to us after a long break. We'll start with a check-up and go at your pace.

Question 22

What is your cancellation policy?

Accepted Answer

Please give us 48 hours' notice to change an appointment. For appointments under one hour, a $50 fee applies if you don't attend or cancel late. For appointments of one hour or more, a $100 fee applies, or a non-refundable deposit is forfeited. The fee is settled before rebooking.

Question 23

I'm nervous about the dentist. Can you help?

Accepted Answer

Yes. Tell us when you book, and we'll take things slowly. Sedation options include nitrous oxide (happy gas), oral sedation and IV sedation.

Question 24

What is happy gas?

Accepted Answer

Happy gas is nitrous oxide. You breathe it through a small mask, it takes effect within a few minutes, and it helps you feel relaxed during treatment.

Question 25

Can I see my result before I start Invisalign?

Accepted Answer

At your consultation, your dentist takes scans and shows you a digital simulation of how your teeth are planned to move.

Question 26

Is there a payment plan for Invisalign?

Accepted Answer

Yes. An interest-free payment plan is available, with a deposit before treatment starts. Costs are explained at your consultation.

Emergencies

Location and hours

Health funds and payment

New patients

Comfort and care

Invisalign

Your questions, answered.